ecobee Status

All Systems Operational

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

ecobee.com Operational

Integration Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 19, 2025

No incidents reported today.

Jun 18, 2025

Interruption to Smart Buildings

Resolved - We’re happy to share that the problem we were experiencing with ecobee Smart Buildings has been resolved.
Jun 18, 15:44 EDT

Monitoring - Good news, we’ve fixed the issue and are keeping an eye on the results.
Jun 18, 15:08 EDT

Investigating - It looks like ecobee Smart Buildings is experiencing a service interruption. The good news is ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment. Rest assured, the ecobee app, web portal and third-party apps will be up and running as soon as possible. We appreciate your patience and apologize for any inconvenience this has caused. Stay tuned for updates.
Jun 18, 13:26 EDT

Jun 17, 2025

Interruption to ecobee services

Resolved - And that’s all, folks! The incident we were experiencing with ecobee services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Jun 17, 20:32 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 19:36 EDT

Update - We are continuing to work on a fix for this issue.
Jun 17, 19:17 EDT

Update - We are continuing to work on a fix for this issue.
Jun 17, 19:00 EDT

Update - We are continuing to work on a fix for this issue.
Jun 17, 18:30 EDT

Update - We are continuing to work on a fix for this issue.
Jun 17, 18:15 EDT

Update - Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.
Jun 17, 18:09 EDT

Update - We are continuing to work on a fix for this issue.
Jun 17, 17:52 EDT

Update - We are continuing to work on a fix for this issue.
Jun 17, 16:42 EDT

Update - We are continuing to work on a fix for this issue.
Jun 17, 16:18 EDT

Identified - Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.
Jun 17, 15:59 EDT

Investigating - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Jun 17, 15:13 EDT

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

Interruption to Thermostat Online Services

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Jun 12, 17:50 EDT

Update - We are continuing to monitor for any further issues.
Jun 12, 17:43 EDT

Update - We are continuing to monitor for any further issues.
Jun 12, 17:21 EDT

Update - We are continuing to monitor for any further issues.
Jun 12, 17:20 EDT

Update - We are continuing to monitor for any further issues.
Jun 12, 17:06 EDT

Update - We are continuing to monitor for any further issues.
Jun 12, 16:57 EDT

Update - We are continuing to monitor for any further issues.
Jun 12, 16:50 EDT

Monitoring - A solution has been implemented and we’re continuing to keep an eye on things.
Jun 12, 16:35 EDT

Update - We are continuing to work on a fix for this issue.
Jun 12, 16:23 EDT

Update - We are continuing to work on a fix for this issue.
Jun 12, 15:43 EDT

Update - We are continuing to work on a fix for this issue.
Jun 12, 15:08 EDT

Update - We are continuing to work on a fix for this issue.
Jun 12, 14:52 EDT

Identified - We’ve received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.
Jun 12, 14:37 EDT

Update - We are continuing to investigate this issue.
Jun 12, 14:18 EDT

Update - We are continuing to investigate this issue.
Jun 12, 14:17 EDT

Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Jun 12, 14:13 EDT

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.