Incident History

March 2025

Interruption to SmartCamera Online Services
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Mar 25, 18:17 - 19:28 EDT
eco+ Service Outage
And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Mar 8, 23:54 - Mar 9, 03:08 EDT
Interruption to ecobee Mobile Services
And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Mar 6, 10:49 - 11:50 EST

February 2025

[Scheduled] Planned Server Maintenance
The scheduled maintenance has been completed.
Feb 25, 04:00 - 05:00 EST
Interruption to ecobee Integration Services
Case closed! The incident we were experiencing with ecobee Integration Services has been resolved.
Feb 7, 13:46 - Feb 8, 00:05 EST
Interruption to SmartCamera Online Services
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Feb 4, 05:57 - 07:01 EST

January 2025

[Scheduled] Planned Server Maintenance Announcement
The scheduled maintenance has been completed.
Jan 22, 06:00 - 06:27 EST
Interruption to ecobee Mobile Services
And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Jan 16, 09:37 - 11:24 EST
Interruption to ecobee Smart Security Online Services
Case closed! The incident we were experiencing with Smart Security has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Jan 8, 10:35 - 11:16 EST