Interruption to Thermostat Online Services

Incident Report for ecobee

Resolved

The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.

Posted Jun 16, 2020 - 15:01 EDT

Monitoring

A fix has been implemented and we are currently monitoring the results.

Posted Jun 16, 2020 - 14:53 EDT

Identified

We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.

Posted Jun 16, 2020 - 14:44 EDT

This incident affected: Thermostat Online Services and ecobee Public API.