ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Haven Online Services Operational

SmartCamera Online Services Operational

ecobee Mobile Services Operational

ecobee Shop Operational

Energy Services Operational

eco+ Operational

ECP Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Location Services Operational

SmartBuildings Public Authentication API Operational

SmartBuildings Public Integration API Operational

SmartBuildings Subscriptions Management Operational

ecobee Subscriptions Operational

Subscriptions Core Operational

Subscriptions Processing Operational

Subscriptions Payment Processing Operational

Subscriptions Tax Calculation Service Operational

Subscriptions Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2020

No incidents reported today.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

Outage on www.ecobee.com

Resolved - Case closed, folks. The incident we were experiencing on www.ecobee.com has been resolved.
Jun 30, 17:14 EDT

Monitoring - We’re happy to report a fix has been implemented and we’re keeping a close eye on the results to ensure everything is running smoothly.
Jun 30, 17:06 EDT

Investigating - It looks like we’re experiencing an outage on www.ecobee.com. Thanks for your patience as we work to get things back up and running as soon as possible. Stay tuned for updates.
Jun 30, 16:50 EDT

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

Planned Server Outage Announcement

Completed - And we’re done! The scheduled maintenance is now complete. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Jun 26, 04:41 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 02:00 EDT

Update - On 26th, June from 2 AM – 6 AM Eastern Time, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!
Jun 24, 10:20 EDT

Scheduled - On 26th, June from 2 AM – 6 AM Eastern Time, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!
Jun 23, 16:13 EDT

Jun 25, 2020

No incidents reported.

Jun 24, 2020

Interruption to Thermostat Online Services

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Jun 24, 12:12 EDT

Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Jun 24, 11:43 EDT

Identified - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
Jun 24, 11:29 EDT

Investigating - Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Jun 24, 11:05 EDT

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

Jun 19, 2020

No incidents reported.