All Systems Operational
ecobee Public API   ? Operational
Thermostat Connectivity   ? Operational
Switch+ Connectivity   ? Operational
Alexa Voice Services   ? Operational
ecobee Shop   ? Operational
SmartBuildings ? Operational
SmartBuildings Core   ? Operational
Subscriptions Management   ? Operational
Subscriptions Email   ? Operational
Subscriptions Processing   ? Operational
Payment Processing   ? Operational
Location Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance Feb 16, 02:00-06:00 EST
We’re performing scheduled renovations from 2 AM – 6 AM EST on Saturday February 16th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Posted on Feb 15, 18:14 EST
Past Incidents
Feb 15, 2019
Resolved - The incident we were experiencing with All Online Services has been resolved. If you are still experiencing an issue, please try closing and restarting the app you are trying to access.
Feb 15, 16:13 EST
Feb 14, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Feb 14, 12:20 EST
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Feb 14, 11:18 EST
Feb 13, 2019
Completed - The scheduled maintenance has been completed.
Feb 13, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:00 EST
Scheduled - We’re performing scheduled renovations from 4 AM – 6 AM EST on Wednesday February 13th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Feb 12, 18:40 EST
Feb 12, 2019
Completed - The scheduled maintenance has been completed.
Feb 12, 04:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 EST
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Tuesday February 12th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Feb 11, 15:40 EST
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Feb 8, 12:51 EST
Monitoring - A fix has been implemented and we are currently monitoring the results.
Feb 8, 12:50 EST
Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Feb 8, 09:10 EST
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Feb 8, 09:00 EST
Feb 7, 2019
Resolved - The incident we were experiencing with All Online Services has been resolved. If you are still experiencing an issue, please try closing and restarting the app you are trying to access.
Feb 7, 22:02 EST
Update - A fix has been implemented and we are currently monitoring the results. Our apologies for the interruption to All Online Services.
Feb 7, 21:49 EST
Identified - We’ve identified the issue causing a disruption to All Online Services and a fix is being implemented.
Feb 7, 20:53 EST
Update - We are continuing to investigate this issue.
Feb 7, 20:53 EST
Investigating - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Feb 7, 20:51 EST
Feb 6, 2019
Resolved - We are satisfied this issue is fully resolved and are closing this incident.
Feb 6, 12:38 EST
Monitoring - We have completed the mitigation for this and are monitoring.
Feb 6, 10:30 EST
Update - We have applied a partial mitigation and see an improvement in the number of connected devices. We are continuing to apply mitigations.
Feb 6, 08:52 EST
Identified - We have identified the source of the incorrect state of thermostats, and a fix is underway.
Feb 6, 07:37 EST
Investigating - We are seeing reports of some number of thermostats appearing offline, though the devices report they are online. We are investigating.
Feb 6, 07:18 EST
Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 01:39 EST
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Wednesday February 6th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Feb 6, 01:39 EST
Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.

Feb 3, 2019

No incidents reported.

Feb 2, 2019
Completed - The scheduled maintenance has been completed.
Feb 2, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 02:00 EST
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Saturday February 2nd, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Feb 1, 17:52 EST
Feb 1, 2019
Completed - The scheduled maintenance has been completed.
Feb 1, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 19:16 EST
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Friday February 1st, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Jan 31, 18:53 EST