ecobee Status

All Systems Operational

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

Energy Services Operational

ecobee.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Interruption to Thermostat Online Services

Resolved - This incident has been resolved.
Nov 23, 10:08 EST

Update - We are continuing to monitor for any further issues.
Nov 22, 17:20 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 17:05 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 22, 16:20 EST

Investigating - Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Nov 22, 11:07 EST

Nov 22, 2022

Interruption to SmartCamera Online Services

Resolved - Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Nov 22, 14:23 EST

Identified - We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
Nov 21, 18:53 EST

Investigating - We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Nov 21, 18:50 EST

Nov 21, 2022

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.