ecobee Status

All Systems Operational

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

ecobee.com Operational

Integration Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 21, 2025

No incidents reported today.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

Interruption to ecobee Smart Security Online Services

Resolved - Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
May 14, 12:09 EDT

Monitoring - Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
May 14, 11:57 EDT

Identified - We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
May 14, 11:18 EDT

Investigating - We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
May 14, 11:17 EDT

Planned Server Maintenance

Completed - The scheduled maintenance has been completed.
May 14, 03:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 EDT

Scheduled - We will be undergoing server maintenance.
May 14, 02:59 EDT

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.