All Systems Operational
ecobee Public API   ? Operational
Thermostat Connectivity   ? Operational
Switch+ Connectivity   ? Operational
Alexa Voice Services   ? Operational
ecobee Shop   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 18, 2018

No incidents reported today.

Dec 17, 2018

No incidents reported.

Dec 16, 2018
Resolved - We have put a mitigation in place and systems are fully functional
Dec 16, 00:47 EST
Update - We are still experiencing degraded performance.
Dec 16, 00:12 EST
Identified - We have identified a potential source, and achieved stability. Further mitigations are in progress.
Dec 15, 23:45 EST
Investigating - We are currently experiencing longer than normal response time. We are investigating.
Dec 15, 23:33 EST
Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018
Resolved - This incident has been resolved.
Dec 12, 17:18 EST
Update - We are continuing to monitor for any further issues.
Dec 12, 18:07 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 17:18 EST
Update - We are continuing to investigate this issue.
Dec 12, 17:18 EST
Update - We are continuing to investigate this issue.
Dec 12, 17:10 EST
Investigating - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Dec 12, 17:08 EST
Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - We have confirmed we are currently stable and operations are returning to normal
Dec 7, 15:25 EST
Monitoring - We have taken action to reduce the impact of the extra load and are monitoring the situation.
Dec 7, 15:14 EST
Investigating - We are receiving abnormally high traffic levels that is impacting system performance. We are investigating.
Dec 7, 14:55 EST
Dec 6, 2018
Completed - The scheduled maintenance has been completed.
Dec 6, 06:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 01:45 EST
Scheduled - Please be advised that ecobee will be performing server maintenance as part of our commitment to ongoing service improvement.

During this brief planned maintenance window, online services will be unavailable including our web portal, mobile apps, public API, and data collection.

Thermostat operation controlling heating/cooling equipment will not be affected, as they will be operating in offline mode.
Dec 3, 16:15 EST
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.