ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Haven Online Services Operational

SmartCamera Online Services Operational

ecobee Mobile Services Operational

ecobee Shop Operational

Energy Services Operational

eco+ Operational

ECP Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Location Services Operational

SmartBuildings Public Authentication API Operational

SmartBuildings Public Integration API Operational

SmartBuildings Subscriptions Management Operational

ecobee Subscriptions Operational

Subscriptions Core Operational

Subscriptions Processing Operational

Subscriptions Payment Processing Operational

Subscriptions Tax Calculation Service Operational

Subscriptions Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Energy Services Database Maintenance May 14, 14:00-15:00 EDT

We will be undergoing scheduled database maintenance. Data will be readable during this during this time, but settings may not be updatable.
Posted on May 7, 16:21 EDT

Past Incidents

May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021

Energy Services Database Maintenance

Update - The scheduled maintenance has been completed.
May 12, 15:02 EDT

Completed - The scheduled maintenance has been completed.
May 12, 15:00 EDT

Verifying - Verification is currently underway for the maintenance items.
May 12, 14:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 EDT

Scheduled - We will be undergoing scheduled database maintenance. Data will be readable during this during this time, but settings may not be updatable.
May 7, 16:20 EDT

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

Disruption to SmartCamera Online Services

Resolved - Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
May 5, 18:03 EDT

Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
May 5, 17:43 EDT

Identified - We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
May 5, 16:30 EDT

Investigating - We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
May 5, 16:19 EDT

May 4, 2021

No incidents reported.

May 3, 2021

Interruption to ecobee Authentication Services

Resolved - Case closed! The incident we were experiencing with ecobee Authentication Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
May 3, 22:00 EDT

Monitoring - Our upstream provider has implemented a solution, and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
May 3, 21:27 EDT

Investigating - We’ve received reports of ecobee Authentication Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to reset their password, sign-in or sign-up to their ecobee account. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
May 3, 20:53 EDT

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.