All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Subscriptions Management ? Operational
SmartBuildings Subscriptions Email ? Operational
SmartBuildings Subscriptions Processing ? Operational
SmartBuildings Payment Processing ? Operational
SmartBuildings Tax Calculation Service Operational
SmartBuildings Location Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2019

No incidents reported today.

Dec 13, 2019

No incidents reported.

Dec 12, 2019

No incidents reported.

Dec 11, 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 02:15 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 11, 02:11 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 02:00 EST
Scheduled - We’re performing scheduled renovations from 2:00 AM – 2:15 AM EST on 2019-12-11. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee mobile app, and web portal may be temporarily unavailable. Our apologies for any inconvenience!
Dec 10, 22:52 EST
Dec 10, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Dec 10, 15:41 EST
Monitoring - A fix has been implemented and we are currently monitoring the results. 90% of thermostats are now connected and we are looking to restore the remaining thermostat connections.
Dec 10, 13:47 EST
Update - We are continuing to work on a fix for this issue.
Dec 10, 13:08 EST
Update - We are continuing to work on a fix for this issue.
Dec 10, 13:00 EST
Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Dec 10, 12:36 EST
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Dec 10, 12:36 EST
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Dec 10, 05:15 EST
Monitoring - A fix has been implemented and we are currently monitoring the results.
Dec 10, 05:10 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 10, 02:35 EST
Investigating - We are currently experiencing an interruption with Thermostat Connectivity impacted. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Dec 10, 02:29 EST
Dec 9, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Dec 9, 12:11 EST
Monitoring - A fix has been implemented and we are currently monitoring the results.
Dec 9, 11:38 EST
Identified - We have identified the issue and are implementing a solution.
Dec 9, 11:32 EST
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Dec 9, 11:19 EST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.