ecobee Status

All Systems Operational

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

Energy Services Operational

ecobee.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Service Maintenance Jan 27, 2023 14:00-14:30 EST

On January 27 from 14:00–14:30 EST we will be performing some scheduled maintenance on our eco+ & community energy savings systems.
The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!
Posted on Jan 26, 2023 - 09:54 EST

Past Incidents

Jan 26, 2023

Degraded Performance for Some Customers

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Jan 26, 20:56 EST

Update - We are continuing to monitor for any further issues.
Jan 26, 20:56 EST

Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Jan 26, 20:43 EST

Update - We are continuing to investigate this issue.
Jan 26, 20:42 EST

Update - We are continuing to investigate this issue.
Jan 26, 20:41 EST

Update - We are continuing to investigate this issue.
Jan 26, 20:35 EST

Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Jan 26, 20:33 EST

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.

Jan 12, 2023

No incidents reported.