ecobee Status

Apr 8, 2020

No incidents reported today.

Apr 7, 2020

Delayed Two-Factor SMS Verification Messages

Resolved - Happy news, everyone. The issue we were experiencing has been resolved. Once again, thank you for your patience!
Apr 7, 13:48 EDT

Identified - Please be advised that SMS two-factor verification messages are currently delayed due a high volume of enrollments. We are currently working to increase our capacity. Thank you for your patience!
Apr 7, 11:38 EDT

Apr 6, 2020

Interruption to Thermostat Online Services

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Apr 6, 23:25 EDT

Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Apr 6, 23:12 EDT

Identified - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
Apr 6, 23:06 EDT

Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Apr 6, 22:27 EDT

Interruption to Thermostat Online Services

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Apr 6, 00:18 EDT

Monitoring - A fix has been implemented and we are currently monitoring the results.
Apr 6, 00:10 EDT

Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Apr 5, 23:49 EDT

Apr 4, 2020

Elevated Errors

Resolved - And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Apr 4, 10:29 EDT

Monitoring - Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.
Apr 4, 09:54 EDT

Investigating - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Apr 4, 09:41 EDT

Apr 3, 2020

Thermostat Server Performance Degradation

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Apr 3, 15:59 EDT

Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Apr 3, 15:55 EDT

Identified - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
Apr 3, 15:43 EDT

Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Apr 3, 15:28 EDT

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Issue with Web Portals for some products

Resolved - Happy news, everyone. The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the app you are trying to access.
Mar 26, 15:37 EDT

Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Mar 26, 15:27 EDT

Update - We have identified the incident and we are still in the process of putting a fix in for the issue. Thank you for your patience.
Mar 26, 15:02 EDT

Identified - We have identified the issue are implementing a fix. Next communication in 30 minutes.
Mar 26, 14:30 EDT

Investigating - Investigating – We've received reports of Web Portal not working for some users, specifically SMART, EMS, some Carrier and some Bryant users. Our team is looking for a solution. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Our mobile app is not affected. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Mar 26, 13:28 EDT

Mar 25, 2020

No incidents reported.