All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Haven Online Services Operational
SmartCamera Online Services Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
Energy Services Operational
eco+ Operational
ECP Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Location Services ? Operational
SmartBuildings Public Authentication API ? Operational
SmartBuildings Public Integration API ? Operational
SmartBuildings Subscriptions Management ? Operational
ecobee Subscriptions Operational
Subscriptions Core ? Operational
Subscriptions Processing ? Operational
Subscriptions Payment Processing ? Operational
Subscriptions Tax Calculation Service Operational
Subscriptions Email ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020
Resolved - The incident we were experiencing with ecobee ECP services has been resolved.
Dec 1, 18:06 EST
Monitoring - A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.
Dec 1, 18:01 EST
Update - We are continuing to work on a fix for this issue.
Dec 1, 17:54 EST
Identified - We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee ECP services and a fix is in the works.
Dec 1, 17:44 EST
Investigating - We are currently experiencing and interruption to ECP services. This means that ECP functionality might be impaired or temporarily unavailable. ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events during this time. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Dec 1, 17:44 EST
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - We’re happy to report the temporary glitch we were experiencing with Switch+ Online Services has been resolved.
Nov 25, 19:57 EST
Monitoring - It’s smooth sailing from here, everyone. A solution’s been implemented and we’re keeping an eye on things to make sure we’re back to normal.
Nov 25, 19:40 EST
Identified - Good news! We’ve pinned down the issue and are acting quickly with a fix.
Nov 25, 17:13 EST
Update - We continue to experience an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.
Nov 25, 13:05 EST
Update - Heads up: there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party apps are temporarily impacted. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.
Nov 25, 12:12 EST
Update - We believe the issue is related to an issue with an upstream provider. We continue to look into options to restore service for Switch+ customers.
Nov 25, 11:13 EST
Update - We also discovered that the Web Portal will not be loading if you have Switch+ in you account. Again, we apologies for any inconvenience and are woking hard to restore our service.
Nov 25, 10:32 EST
Investigating - Investigating – Some people may be having trouble using our Switch+ Online Applications. We’re working hard to figure out why the app and voice integration are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Nov 25, 09:56 EST
Resolved - Happy news, everyone. The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest logging out and refreshing your web browser.
Nov 25, 13:03 EST
Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Nov 25, 12:55 EST
Update - Good news! We’ve pinned down the issue with the web portal and are acting quickly with a fix.
Nov 25, 12:21 EST
Update - We are continuing to work on a fix for this issue.
Nov 25, 12:20 EST
Identified - We have identified an issue with the ecobee web portal, and are working on a resolution.
Nov 25, 11:03 EST
Nov 24, 2020
Resolved - And we’re done! The incident we were experiencing with ecobee Haven Online Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Nov 24, 13:57 EST
Monitoring - We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Nov 24, 13:47 EST
Identified - We’ve received reports of ecobee Haven Online Services not working. Our team is on it and looking for a solution. We are aware that customers are seeing slow updates to their home arm state. The good news is your SmartCamera live feed and recorded videos are still available. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Nov 24, 11:55 EST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.