This incident has been resolved.
Nov 23, 10:08 EST
We are continuing to monitor for any further issues.
Nov 22, 17:20 EST
A fix has been implemented and we are monitoring the results.
Nov 22, 17:05 EST
The issue has been identified and a fix is being implemented.
Nov 22, 16:20 EST
Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Nov 22, 11:07 EST