ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Shop Operational

SmartBuildings Operational

SmartBuildings Core Operational

Subscriptions Management Operational

Subscriptions Email Operational

Subscriptions Processing Operational

Payment Processing Operational

Location Services Operational

eco-plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 20, 2019

No incidents reported today.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Mar 15, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Friday March 15th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Mar 14, 12:50 EDT

Mar 14, 2019

No incidents reported.

Mar 13, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Mar 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 02:00 EDT

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Wednesday March 13th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Mar 12, 15:12 EDT

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

We are currently experiencing an interruption to All Online services

Resolved - The incident we were experiencing with All Online Services has been resolved. If you are still experiencing an issue, please try closing and restarting the app you are trying to access.
Mar 8, 07:51 EST

Monitoring - A fix has been implemented and we are currently monitoring the results. Our apologies for the interruption to All Online Services.
Mar 8, 07:46 EST

Update - We have completed our mitigation and are restoring service. Thermostat connectivity has been restored and we will restore API connectivity now. Next update in 15 minutes.
Mar 8, 07:32 EST

Update - We’ve identified the issue causing a disruption to All Online Services and a fix is being implemented. Sorry for the delay in service restoration. We know how important it is to you. Next update in 15 minutes,
Mar 8, 07:15 EST

Identified - We’ve identified the issue causing a disruption to All Online Services and a fix is being implemented. Next update in 15 minutes
Mar 8, 06:57 EST

Update - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Mar 8, 06:55 EST

Investigating - We are currently experiencing an interruption to Alexa Voice Service. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated
Mar 8, 06:44 EST

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Mar 8, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 04:01 EST

Scheduled - We’re performing scheduled renovations from 4 AM – 6 AM EST on Friday March 8th, 2019 . Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Mar 7, 13:33 EST

Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.