Update - The fix has been deployed to the vast majority of affected thermostats. A small number of Smart Thermostat Premium devices are still affected. If your device is running 4.10.7.44, it has not been upgraded due to additional third-party approval or testing required. We are working with third-party partners to resolve the issue for all remaining affected thermostats as soon as possible.
Sep 23, 2026 - 16:23 EDT
Sep 23, 2026 - 16:23 EDT
Monitoring - A fix for the bug impacting Smart Thermostat Premium and SmartThermostat with voice control devices that have been rebooted since Aug. 23 has begun rolling out.
Sep 09, 2026 - 19:30 EDT
Sep 09, 2026 - 19:30 EDT
Identified - We’ve identified a bug impacting Smart Thermostat Premium and SmartThermostat with voice control, which is causing temperatures to read higher than they should. We’re actively working on a fix, and will provide updates as soon as possible on an estimated resolution.
Sep 02, 2026 - 17:12 EDT
Sep 02, 2026 - 17:12 EDT
Thermostat Online Services
Operational
Switch+ Online Services
Operational
SmartCamera Online Services
Operational
Smart Security Online Services
Operational
Alexa Voice Services
Operational
ecobee Public API
Operational
Mobile Services
Operational
Subscriptions
Operational
SmartBuildings
Operational
ecobee.com
Operational
Integration Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance