ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Haven Online Services Operational

SmartCamera Online Services Operational

ecobee Mobile Services Operational

ecobee Shop Operational

Energy Services Operational

eco+ Operational

ECP Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Location Services Operational

SmartBuildings Public Authentication API Operational

SmartBuildings Public Integration API Operational

SmartBuildings Subscriptions Management Operational

ecobee Subscriptions Operational

Subscriptions Core Operational

Subscriptions Processing Operational

Subscriptions Payment Processing Operational

Subscriptions Tax Calculation Service Operational

Subscriptions Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 6, 2020

No incidents reported today.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

Interruption to ecobee Mobile Services

Resolved - And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Jul 29, 16:57 EDT

Update - We are continuing to monitor for any further issues.
Jul 29, 16:54 EDT

Monitoring - Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.
Jul 29, 16:45 EDT

Investigating - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Jul 29, 16:37 EDT

Jul 28, 2020

No incidents reported.

Jul 27, 2020

Interruption to Thermostat Online Services

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Jul 27, 09:45 EDT

Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Jul 27, 09:39 EDT

Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Jul 27, 09:37 EDT

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.