ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Shop Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

Thermostat services degradation

Resolved - This incident has been resolved.
Jan 11, 20:10 EST

Update - We are continuing to monitor for any further issues.
Jan 11, 18:06 EST

Monitoring - We have restored services and are performing final tasks and monitoring.
Jan 11, 17:00 EST

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

Interruption to All Online Services

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Jan 7, 07:41 EST

Monitoring - A fix has been implemented and we are currently monitoring the results. Our apologies for the interruption to All Online Services.
Jan 7, 07:18 EST

Identified - We’ve identified the issue causing a disruption to All Online Services and a fix is being implemented.
Jan 7, 06:55 EST

Investigating - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Jan 7, 06:54 EST

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

Restart of ecobee backend Services

Resolved - This incident has been resolved.
Jan 3, 18:36 EST

Update - We are continuing to monitor for any further issues.
Jan 3, 18:31 EST

Update - We are continuing to monitor for any further issues.
Jan 3, 18:16 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 3, 18:10 EST

Update - We are continuing to investigate this issue.
Jan 3, 18:05 EST

Investigating - We are restarting ecobee services to restore full availability of the thermostat ecobee backend
Jan 3, 18:04 EST

Jan 2, 2019

No incidents reported.