ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

SmartCamera Online Services Operational

ecobee Mobile Services Operational

Smart Security Online Services Operational

Core Services Operational

Professional Monitoring Services Operational

Energy Services Operational

eco+ Operational

ECP Operational

runtimeReportJob API Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Location Services Operational

SmartBuildings Public Authentication API Operational

SmartBuildings Public Integration API Operational

SmartBuildings Subscriptions Management Operational

ecobee Subscriptions Operational

Subscriptions Core Operational

Subscriptions Processing Operational

Subscriptions Payment Processing Operational

Subscriptions Tax Calculation Service Operational

Subscriptions Email Operational

www.ecobee.com Operational

Content Servers Operational

Content Distribution Network Operational

Shop API Operational

Shop Checkout Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 9, 2021

No incidents reported today.

Dec 8, 2021

Interruption to Switch+ Online Services

Resolved - We’re happy to report the temporary glitch we were experiencing with Switch+ Online Services has been resolved.
Dec 8, 09:15 EST

Monitoring - It’s smooth sailing from here, everyone. A solution’s been implemented and we’re keeping an eye on things to make sure we’re back to normal.
Dec 7, 17:16 EST

Update - We are continuing to work on a fix for this issue.
Dec 7, 11:15 EST

Identified - We’ve successfully pinpointed the issue impacting Switch+ Online Services and a fix is in the works right now.
Dec 7, 11:08 EST

Dec 7, 2021

Interruption to SmartCamera Online Services

Resolved - Case closed! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Dec 7, 17:50 EST

Monitoring - Hello, again! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Dec 7, 17:34 EST

Identified - We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
Dec 7, 14:03 EST

Investigating - We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Dec 7, 12:21 EST

Interruption to SmartBuildings online services

Resolved - This incident has been resolved.
Dec 7, 16:59 EST

Identified - The issue has been identified and a fix is being implemented.
Dec 7, 13:41 EST

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.