Monitoring - A fix for the bug impacting Smart Thermostat Premium and SmartThermostat with voice control devices that have been rebooted since Aug. 23 has begun rolling out.
Sep 09, 2026 - 19:30 EDT
Identified - We’ve identified a bug impacting Smart Thermostat Premium and SmartThermostat with voice control, which is causing temperatures to read higher than they should. We’re actively working on a fix, and will provide updates as soon as possible on an estimated resolution.
Sep 02, 2026 - 17:12 EDT
Resolved -
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Sep 15, 06:29 EDT
Monitoring -
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Sep 15, 06:22 EDT
Identified -
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Sep 15, 06:17 EDT
Investigating -
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Users are currently unable to get events or notifications for events for SmartCamera. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Sep 15, 05:49 EDT
Sep 14, 2026
No incidents reported.
Sep 13, 2026
No incidents reported.
Sep 12, 2026
No incidents reported.
Sep 11, 2026
No incidents reported.
Sep 10, 2026
No incidents reported.
Sep 9, 2026
Unresolved incident: Bug impacting Smart Thermostat Premium and SmartThermostat With voice control.
