All Systems Operational
ecobee Public API   ? Operational
Thermostat Connectivity   ? Operational
Switch+ Connectivity   ? Operational
Alexa Voice Services   ? Operational
ecobee Shop   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - This incident has been resolved.
Jan 11, 20:10 EST
Update - We are continuing to monitor for any further issues.
Jan 11, 18:06 EST
Monitoring - We have restored services and are performing final tasks and monitoring.
Jan 11, 17:00 EST
Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Jan 7, 07:41 EST
Monitoring - A fix has been implemented and we are currently monitoring the results. Our apologies for the interruption to All Online Services.
Jan 7, 07:18 EST
Identified - We’ve identified the issue causing a disruption to All Online Services and a fix is being implemented.
Jan 7, 06:55 EST
Investigating - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Jan 7, 06:54 EST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019
Resolved - This incident has been resolved.
Jan 3, 18:36 EST
Update - We are continuing to monitor for any further issues.
Jan 3, 18:31 EST
Update - We are continuing to monitor for any further issues.
Jan 3, 18:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 3, 18:10 EST
Update - We are continuing to investigate this issue.
Jan 3, 18:05 EST
Update - We are continuing to investigate this issue.
Jan 3, 18:05 EST
Investigating - We are restarting ecobee services to restore full availability of the thermostat ecobee backend
Jan 3, 18:04 EST
Jan 2, 2019

No incidents reported.