ecobee Status

Feb 15, 2019

Interruption to Thermostat Online Services

Resolved - The incident we were experiencing with All Online Services has been resolved. If you are still experiencing an issue, please try closing and restarting the app you are trying to access.
Feb 15, 16:13 EST

Feb 14, 2019

Interruption to Thermostat Online Services

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Feb 14, 12:20 EST

Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Feb 14, 11:18 EST

Feb 13, 2019

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Feb 13, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:00 EST

Scheduled - We’re performing scheduled renovations from 4 AM – 6 AM EST on Wednesday February 13th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Feb 12, 18:40 EST

Feb 12, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Feb 12, 04:40 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 EST

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Tuesday February 12th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Feb 11, 15:40 EST

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

Elevated Errors

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Feb 8, 12:51 EST

Monitoring - A fix has been implemented and we are currently monitoring the results.
Feb 8, 12:50 EST

Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Feb 8, 09:10 EST

Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Feb 8, 09:00 EST

Feb 7, 2019

Interruption to All Online Services

Resolved - The incident we were experiencing with All Online Services has been resolved. If you are still experiencing an issue, please try closing and restarting the app you are trying to access.
Feb 7, 22:02 EST

Update - A fix has been implemented and we are currently monitoring the results. Our apologies for the interruption to All Online Services.
Feb 7, 21:49 EST

Identified - We’ve identified the issue causing a disruption to All Online Services and a fix is being implemented.
Feb 7, 20:53 EST

Update - We are continuing to investigate this issue.
Feb 7, 20:53 EST

Investigating - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Feb 7, 20:51 EST

Feb 6, 2019

Thermostats Showing offline in iOS / Android / Web site

Resolved - We are satisfied this issue is fully resolved and are closing this incident.
Feb 6, 12:38 EST

Monitoring - We have completed the mitigation for this and are monitoring.
Feb 6, 10:30 EST

Update - We have applied a partial mitigation and see an improvement in the number of connected devices. We are continuing to apply mitigations.
Feb 6, 08:52 EST

Identified - We have identified the source of the incorrect state of thermostats, and a fix is underway.
Feb 6, 07:37 EST

Investigating - We are seeing reports of some number of thermostats appearing offline, though the devices report they are online. We are investigating.
Feb 6, 07:18 EST

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 01:39 EST

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Wednesday February 6th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Feb 6, 01:39 EST

Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.

Feb 3, 2019

No incidents reported.

Feb 2, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Feb 2, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 02:00 EST

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Saturday February 2nd, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Feb 1, 17:52 EST

Feb 1, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Feb 1, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 19:16 EST

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Friday February 1st, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Jan 31, 18:53 EST

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