All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Subscriptions Management ? Operational
SmartBuildings Subscriptions Email ? Operational
SmartBuildings Subscriptions Processing ? Operational
SmartBuildings Payment Processing ? Operational
SmartBuildings Tax Calculation Service Operational
SmartBuildings Location Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Nov 12, 23:55 EST
Monitoring - A fix has been implemented and we are currently monitoring the results.
Nov 12, 23:48 EST
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Nov 12, 23:41 EST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 03:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 EST
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on 8 November, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Nov 6, 16:42 EST
Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.