ecobee Status

All Systems Operational

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

ecobee.com Operational

Integration Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 9, 2025

No incidents reported today.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

Interruption to ecobee Mobile Services

Resolved - Happy news, everyone. The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the app you are trying to access.
Jul 6, 22:40 EDT

Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Jul 6, 22:22 EDT

Update - We are continuing to investigate this issue.
Jul 6, 21:52 EDT

Investigating - We’ve received reports of ecobee services not working. Our team is looking for a solution. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, web portal and third-party apps are down. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Jul 6, 21:16 EDT

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

New 3rd party integrations in the ecobee app are having connection issues

Resolved - Our customer support team is capable of helping any users that continue to see issues.
Jun 27, 11:08 EDT

Identified - Good news! We’ve figured out the root cause of the issue and are working towards a solution. We’ll let you know as soon as things are back to normal.
Jun 25, 19:32 EDT

Investigating - Investigating – Some people may be having trouble create new connections to 3rd party integreations. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Jun 25, 17:49 EDT

Jun 26, 2025

No incidents reported.

Jun 25, 2025