All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Shop ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Subscriptions Management ? Operational
SmartBuildings Subscriptions Email ? Operational
SmartBuildings Subscriptions Processing ? Operational
SmartBuildings Payment Processing ? Operational
SmartBuildings Tax Calculation Service Operational
SmartBuildings Location Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Jul 19, 19:56 EDT
Update - the incident we were experiencing with Thermostat API Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Jul 19, 18:58 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Jul 19, 17:59 EDT
Identified - `We've identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.`
Jul 19, 17:06 EDT
Investigating - We are currently experiencing increased error rate on the ecobee thermostat public API. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Jul 19, 16:51 EDT
Jul 18, 2019

No incidents reported.

Jul 17, 2019
Resolved - This incident has been resolved.
Jul 17, 13:36 EDT
Update - We are continuing to investigate this issue.
Jul 17, 13:35 EDT
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Jul 17, 13:17 EDT
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Jul 11, 15:56 EDT
Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Jul 11, 15:50 EDT
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Jul 11, 15:47 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 13:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:00 EDT
Scheduled - We're performing scheduled renovations from 10am -- 2pm EDT on Thursday July 11, 2019. During this time, users will be unable to register new light switches, or unregister existing switches. Other operations, including thermostat and light switch operation, are unaffected.
Jul 10, 10:15 EDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.