Identified - We’re happy to report we’ve discovered the root cause of disruption to the Alexa Skill Integration for Smart Doorbell Camera and SmartCamera Devices and are fixing the problem right now.
Apr 03, 2024 - 10:25 EDT
Investigating - We've received reports that ecobee Smart Doorbell Camera and SmartCamera devices are unable to be viewed in the Alexa app and on Echo Show devices. Our team is investigating. In the meantime, you can continue using the ecobee app to view the devices. Thank you for your patience as we work on resolving this issue. Stay tuned for updates.
Mar 14, 2024 - 12:10 EDT
Thermostat Online Services ? Operational
Switch+ Online Services ? Operational
SmartCamera Online Services Operational
Smart Security Online Services Operational
Alexa Voice Services ? Operational
ecobee Public API ? Operational
Mobile Services ? Operational
Subscriptions Operational
SmartBuildings ? Operational
Energy Services ? Operational
ecobee.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ECP Database Maintenance Apr 29, 2024 08:00 - Apr 30, 2024 00:00 EDT
The Energy Control Platform will undergo scheduled maintenance on Monday, April 29 2024 from 08:00 to 23:59 EDT. During this maintenance window, all API calls into the platform will fail. No demand response events can be scheduled during the downtime. If a demand response is scheduled ahead of time to start during the maintenance window, it will be cancelled.
Posted on Apr 15, 2024 - 09:44 EDT
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 EDT
Scheduled - On April 15th, 2024 from 3 AM – 3:30 AM ET, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!
Apr 12, 11:06 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - Everything is back up and running. If you’re still having some trouble, try the registration process again.
Apr 11, 16:07 EDT
Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Apr 11, 12:43 EDT
Investigating - Some people may be having trouble registering their thermostat. We’re happy to share that registered ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Apr 11, 11:42 EDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.