ecobee Status

Mar 31, 2023

No incidents reported today.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

Interruption to Thermostat Online Services

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Mar 29, 21:30 EDT

Monitoring - A fix is being pushed out and we'll be monitoring the situation to ensure things are going smoothly.
Mar 29, 20:34 EDT

Identified - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
Mar 29, 18:43 EDT

Interruption to Thermostat Online Services

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Mar 29, 00:08 EDT

Update - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Mar 28, 23:57 EDT

Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Mar 28, 22:19 EDT

Mar 28, 2023

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Interruption to Thermostat Online Services

Resolved - Happy news, everyone. The issue we were experiencing has been resolved.
Mar 24, 19:38 EDT

Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Mar 24, 11:48 EDT

Identified - We've identified the cause of the issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Mar 24, 11:00 EDT

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Thermostat and Mobile Weather Data out of Date

Resolved - Happy news, everyone. The issue we were experiencing has been resolved.
Mar 22, 20:34 EDT

Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Mar 22, 16:59 EDT

Identified - We've identified the cause of the issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Mar 22, 14:09 EDT

Investigating - We've identified an issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Mar 22, 11:45 EDT

Mar 21, 2023

Interruption to Thermostat Online Services

Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Mar 21, 15:52 EDT

Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Mar 21, 13:49 EDT

Planned Server Maintenance Announcement

Completed - The scheduled maintenance has been completed.
Mar 21, 14:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 13:30 EDT

Scheduled - On 21, March from 13:30 – 14:30 EST, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!
Mar 17, 11:21 EDT

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.