All Systems Operational
Thermostat Online Services ? Operational
Switch+ Online Services ? Operational
SmartCamera Online Services Operational
Smart Security Online Services Operational
Alexa Voice Services ? Operational
ecobee Public API ? Operational
Mobile Services ? Operational
Subscriptions Operational
SmartBuildings ? Operational
Energy Services Operational
ecobee.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023

No incidents reported.

Mar 29, 2023
Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Mar 29, 21:30 EDT
Monitoring - A fix is being pushed out and we'll be monitoring the situation to ensure things are going smoothly.
Mar 29, 20:34 EDT
Identified - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
Mar 29, 18:43 EDT
Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Mar 29, 00:08 EDT
Update - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Mar 28, 23:57 EDT
Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Mar 28, 22:19 EDT
Mar 28, 2023
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - Happy news, everyone. The issue we were experiencing has been resolved.
Mar 24, 19:38 EDT
Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Mar 24, 11:48 EDT
Identified - We've identified the cause of the issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Mar 24, 11:00 EDT
Mar 23, 2023

No incidents reported.

Mar 22, 2023
Resolved - Happy news, everyone. The issue we were experiencing has been resolved.
Mar 22, 20:34 EDT
Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Mar 22, 16:59 EDT
Identified - We've identified the cause of the issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Mar 22, 14:09 EDT
Investigating - We've identified an issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Mar 22, 11:45 EDT
Mar 21, 2023
Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Mar 21, 15:52 EDT
Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Mar 21, 13:49 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 13:30 EDT
Scheduled - On 21, March from 13:30 – 14:30 EST, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!
Mar 17, 11:21 EDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.