ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Mobile Services Operational

ecobee Shop Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Subscriptions Management Operational

SmartBuildings Subscriptions Email Operational

SmartBuildings Subscriptions Processing Operational

SmartBuildings Payment Processing Operational

SmartBuildings Tax Calculation Service Operational

SmartBuildings Location Services Operational

SmartBuildings Public Authentication API Operational

SmartBuildings Public Integration API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 22, 2020

No incidents reported today.

Feb 21, 2020

Interruption to Web Portal

Resolved - This incident has been resolved.
Feb 21, 19:00 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 18:39 EST

Investigating - We are currently investigating this issue.
Feb 21, 18:35 EST

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

ecobee Shop Outage

Resolved - This incident has been resolved.
Feb 13, 12:10 EST

Investigating - We're currently experiencing an outage on shop.ecobee.com and shop-ca.ecobee.com through our third party store provider. We're aware of the issue, and have engaged our provider.
Feb 13, 12:08 EST

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.