Investigating - We’re working hard to figure out why Alexa Voice Service is currently unavailable to some people. Thanks very much for your patience and apologies for any inconvenience this has caused. We’ll have an update for you shortly.
Sep 15, 16:21 EDT

Investigating - Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Sep 11, 11:49 EDT

Investigating - We’ve received reports indicating that All Online Services are not working as expected. Our team is actively looking into this. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.
Sep 10, 22:34 EDT