ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Mobile Services Operational

ecobee Shop Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Subscriptions Management Operational

SmartBuildings Subscriptions Email Operational

SmartBuildings Subscriptions Processing Operational

SmartBuildings Payment Processing Operational

SmartBuildings Tax Calculation Service Operational

SmartBuildings Location Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

Interruption to Thermostat Online Services

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Nov 12, 23:55 EST

Monitoring - A fix has been implemented and we are currently monitoring the results.
Nov 12, 23:48 EST

Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Nov 12, 23:41 EST

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Nov 8, 03:12 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 EST

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on 8 November, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Nov 6, 16:42 EST

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.