All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
SmartCamera Online Services Operational
ecobee Mobile Services ? Operational
Smart Security Online Services Operational
Core Services Operational
Professional Monitoring Services Operational
Energy Services Operational
eco+ Operational
ECP Operational
runtimeReportJob API ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Location Services ? Operational
SmartBuildings Public Authentication API ? Operational
SmartBuildings Public Integration API ? Operational
SmartBuildings Subscriptions Management ? Operational
ecobee Subscriptions Operational
Subscriptions Core ? Operational
Subscriptions Processing ? Operational
Subscriptions Payment Processing ? Operational
Subscriptions Tax Calculation Service Operational
Subscriptions Email ? Operational
www.ecobee.com ? Operational
Content Servers Operational
Content Distribution Network Operational
Shop API Operational
Shop Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021
Resolved - We’re happy to report the temporary glitch we were experiencing with Switch+ Online Services has been resolved.
Dec 8, 09:15 EST
Monitoring - It’s smooth sailing from here, everyone. A solution’s been implemented and we’re keeping an eye on things to make sure we’re back to normal.
Dec 7, 17:16 EST
Update - We are continuing to work on a fix for this issue.
Dec 7, 11:15 EST
Identified - We’ve successfully pinpointed the issue impacting Switch+ Online Services and a fix is in the works right now.
Dec 7, 11:08 EST
Dec 7, 2021
Resolved - Case closed! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Dec 7, 17:50 EST
Monitoring - Hello, again! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Dec 7, 17:34 EST
Identified - We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
Dec 7, 14:03 EST
Investigating - We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Dec 7, 12:21 EST
Resolved - This incident has been resolved.
Dec 7, 16:59 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 13:41 EST
Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.