ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Haven Online Services Operational

SmartCamera Online Services Operational

ecobee Mobile Services Operational

ecobee Shop Operational

Energy Services Operational

eco+ Operational

ECP Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Location Services Operational

SmartBuildings Public Authentication API Operational

SmartBuildings Public Integration API Operational

SmartBuildings Subscriptions Management Operational

ecobee Subscriptions Operational

Subscriptions Core Operational

Subscriptions Processing Operational

Subscriptions Payment Processing Operational

Subscriptions Tax Calculation Service Operational

Subscriptions Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

Interruption to ecobee Two-Factor Authentication

Resolved - Case closed! The incident we were experiencing with ecobee Two-Factor Authentication has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Jun 12, 11:02 EDT

Monitoring - We have identified the issue and applied a mitigation as recommended by our upstream provider. We appear to be in the clear and will continue to monitor.
Jun 12, 10:45 EDT

Update - We are continuing to work with our upstream provider to get a resolution to this issue.
Jun 12, 09:20 EDT

Identified - We’ve received reports of ecobee Two-Factor Authentication not working. We have determined an issue with an upstream provider and have escalated accordingly. Some people might be noticing they are not able to setup or disable Two-Factor Authentication at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Jun 12, 08:29 EDT

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.