ecobee Status

Dec 14, 2019

No incidents reported today.

Dec 13, 2019

No incidents reported.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
Dec 11, 02:15 EST

Verifying - Verification is currently underway for the maintenance items.
Dec 11, 02:11 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 02:00 EST

Scheduled - We’re performing scheduled renovations from 2:00 AM – 2:15 AM EST on 2019-12-11. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee mobile app, and web portal may be temporarily unavailable. Our apologies for any inconvenience!
Dec 10, 22:52 EST

Dec 10, 2019

Interruption to Thermostat Online Services

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Dec 10, 15:41 EST

Monitoring - A fix has been implemented and we are currently monitoring the results. 90% of thermostats are now connected and we are looking to restore the remaining thermostat connections.
Dec 10, 13:47 EST

Update - We are continuing to work on a fix for this issue.
Dec 10, 13:08 EST

Update - We are continuing to work on a fix for this issue.
Dec 10, 13:00 EST

Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Dec 10, 12:36 EST

Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Dec 10, 12:36 EST

Interruption to Thermostat Connectivity

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Dec 10, 05:15 EST

Monitoring - A fix has been implemented and we are currently monitoring the results.
Dec 10, 05:10 EST

Identified - The issue has been identified and a fix is being implemented.
Dec 10, 02:35 EST

Investigating - We are currently experiencing an interruption with Thermostat Connectivity impacted. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Dec 10, 02:29 EST

Dec 9, 2019

Interruption to Thermostat Online Services

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Dec 9, 12:11 EST

Monitoring - A fix has been implemented and we are currently monitoring the results.
Dec 9, 11:38 EST

Identified - We have identified the issue and are implementing a solution.
Dec 9, 11:32 EST

Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Dec 9, 11:19 EST

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.