All Systems Operational
Thermostat Online Services ? Operational
Switch+ Online Services ? Operational
SmartCamera Online Services Operational
Smart Security Online Services Operational
Alexa Voice Services ? Operational
ecobee Public API ? Operational
Mobile Services ? Operational
Subscriptions Operational
SmartBuildings ? Operational
ecobee.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2024

No incidents reported today.

Dec 10, 2024

No incidents reported.

Dec 9, 2024
Completed - The scheduled maintenance has been completed.
Dec 9, 06:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 06:00 EST
Scheduled - On December 9th, 2024 from 06:00-07:00AM EST, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!
Dec 6, 11:38 EST
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Resolved - And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Nov 29, 00:09 EST
Investigating - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Nov 28, 23:14 EST
Nov 28, 2024
Nov 27, 2024

No incidents reported.