ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Shop Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 18, 2018

No incidents reported today.

Dec 17, 2018

No incidents reported.

Dec 16, 2018

Longer than normal response time

Resolved - We have put a mitigation in place and systems are fully functional
Dec 16, 00:47 EST

Update - We are still experiencing degraded performance.
Dec 16, 00:12 EST

Identified - We have identified a potential source, and achieved stability. Further mitigations are in progress.
Dec 15, 23:45 EST

Investigating - We are currently experiencing longer than normal response time. We are investigating.
Dec 15, 23:33 EST

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

Interruption to All Online Services

Resolved - This incident has been resolved.
Dec 12, 17:18 EST

Update - We are continuing to monitor for any further issues.
Dec 12, 18:07 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 17:18 EST

Update - We are continuing to investigate this issue.
Dec 12, 17:18 EST

Update - We are continuing to investigate this issue.
Dec 12, 17:10 EST

Investigating - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Dec 12, 17:08 EST

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Increased traffic levels causing instability

Resolved - We have confirmed we are currently stable and operations are returning to normal
Dec 7, 15:25 EST

Monitoring - We have taken action to reduce the impact of the extra load and are monitoring the situation.
Dec 7, 15:14 EST

Investigating - We are receiving abnormally high traffic levels that is impacting system performance. We are investigating.
Dec 7, 14:55 EST

Dec 6, 2018

[Scheduled] Thermostat Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Dec 6, 06:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 01:45 EST

Scheduled - Please be advised that ecobee will be performing server maintenance as part of our commitment to ongoing service improvement.

During this brief planned maintenance window, online services will be unavailable including our web portal, mobile apps, public API, and data collection.

Thermostat operation controlling heating/cooling equipment will not be affected, as they will be operating in offline mode.
Dec 3, 16:15 EST

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.