All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Haven Online Services Operational
SmartCamera Online Services Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
Energy Services Operational
eco+ Operational
ECP Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Location Services ? Operational
SmartBuildings Public Authentication API ? Operational
SmartBuildings Public Integration API ? Operational
SmartBuildings Subscriptions Management ? Operational
ecobee Subscriptions Operational
Subscriptions Core ? Operational
Subscriptions Processing ? Operational
Subscriptions Payment Processing ? Operational
Subscriptions Tax Calculation Service Operational
Subscriptions Email ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021
Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Feb 17, 09:49 EST
Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Feb 17, 09:27 EST
Investigating - Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Feb 17, 08:20 EST
Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.