All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Subscriptions Management ? Operational
SmartBuildings Subscriptions Email ? Operational
SmartBuildings Subscriptions Processing ? Operational
SmartBuildings Payment Processing ? Operational
SmartBuildings Tax Calculation Service Operational
SmartBuildings Location Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Resolved - The incident we were experiencing with All Online Services has been resolved. If you are still experiencing an issue, please try closing and restarting the app you are trying to access.
Oct 3, 23:25 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results. Our apologies for the interruption to All Online Services.
Oct 3, 23:10 EDT
Update - Thermostat connectivity is restored. We are currently working on restoring mobile app and web portal access. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 22:53 EDT
Update - We are continuing to investigate this issue.
Oct 3, 22:37 EDT
Update - We continue experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 22:16 EDT
Update - We continue experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 21:46 EDT
Update - We continue experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 21:16 EDT
Update - We continue experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 20:45 EDT
Update - We continue experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 20:16 EDT
Update - We continue experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 19:47 EDT
Update - We continue experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 19:16 EDT
Update - We are continuing to investigate this issue.
Oct 3, 19:01 EDT
Update - We continue experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 18:45 EDT
Update - We are currently experiencing an interruption to Thermostat Online Applications. We are in the middle of investigation of the problem and working to resolve the issues as quickly as possible. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We apologize for any inconvenience and will keep you updated.
Oct 3, 18:14 EDT
Update - We are continuing to investigate this issue.
Oct 3, 16:16 EDT
Update - We are continuing to investigate this issue.
Oct 3, 15:40 EDT
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Oct 3, 14:47 EDT
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Oct 3, 14:00 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Oct 3, 13:57 EDT
Update - We are continuing to work on a fix for this issue.
Oct 3, 13:55 EDT
Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Oct 3, 13:40 EDT
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Oct 3, 13:22 EDT