All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Shop ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Subscriptions Management ? Operational
SmartBuildings Subscriptions Email ? Operational
SmartBuildings Subscriptions Processing ? Operational
SmartBuildings Payment Processing ? Operational
SmartBuildings Tax Calculation Service Operational
SmartBuildings Location Services ? Operational
SmartBuildings Chat Message Delivery Operational
SmartBuildings Chat APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2019
Completed - The scheduled maintenance has been completed.
May 22, 02:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:00 EDT
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EDT on 22nd of May, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
May 21, 14:15 EDT
May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
May 17, 18:20 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
May 17, 18:11 EDT
Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
May 17, 17:23 EDT
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
May 17, 17:20 EDT
Completed - The scheduled maintenance has been completed.
May 17, 13:49 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 17, 11:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 11:00 EDT
Scheduled - We’re performing scheduled renovations from 11 AM – 2 PM EST on Friday, May 17th, 2019. Most ecobee thermostats will not be impacted by this maintenance. If you are temporarily impacted, please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable.
May 17, 10:53 EDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Completed - The scheduled maintenance has been completed.
May 14, 04:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 EDT
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on 14th of May, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
May 13, 13:54 EDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Completed - ecobee has completed today's maintenance window, thank you for your patience during this time.
May 10, 16:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:30 EDT
Scheduled - We’re performing scheduled renovations from 4:30 PM – 6 PM EST on 10 May, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
May 10, 15:22 EDT
May 9, 2019

No incidents reported.

May 8, 2019
Completed - ecobee has completed today's maintenance window, thank you for your patience during this time.
May 8, 16:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 16:00 EDT
Scheduled - We’re performing scheduled renovations from 4 PM – 6 PM EST on Wednesday, May 8, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
May 8, 15:53 EDT
Resolved - This incident has been resolved.
May 8, 11:34 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
May 8, 10:36 EDT
Identified - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
May 8, 10:29 EDT