ecobee Status

All Systems Operational

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

Energy Services Operational

ecobee.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

Interruption to SmartBuildings API

Resolved - Everything is looking operational now. Thank you again for your patience!
Oct 21, 17:44 EDT

Monitoring - A fix has been implemented and the service is recovering. We will continue to monitor to make sure everything is coming back online correctly. Thank you for your patience.
Oct 21, 17:37 EDT

Investigating - It looks like we are experiencing an outage of our SmartBuildings API. We appreciate your patience as we’re actively working to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll provide additional updates soon.
Oct 21, 17:06 EDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Interruption to ecobee Mobile Services

Resolved - And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Oct 17, 09:02 EDT

Monitoring - Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.
Oct 17, 08:53 EDT

Investigating - It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Oct 17, 07:53 EDT

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Interruption to ecobee Smart Security Online Services

Resolved - Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Oct 8, 12:57 EDT

Update - Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Oct 8, 11:34 EDT

Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Oct 8, 11:34 EDT

Identified - We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Oct 8, 11:02 EDT

Update - We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Oct 8, 10:45 EDT

Investigating - We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Oct 8, 10:44 EDT