ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Mobile Services Operational

ecobee Shop Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Subscriptions Management Operational

SmartBuildings Subscriptions Email Operational

SmartBuildings Subscriptions Processing Operational

SmartBuildings Payment Processing Operational

SmartBuildings Tax Calculation Service Operational

SmartBuildings Location Services Operational

SmartBuildings Public Authentication API Operational

SmartBuildings Public Integration API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 24, 2020

No incidents reported today.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

Interruption to All Online Services

Resolved - This incident has been resolved.
Jan 22, 19:00 EST

Update - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Jan 22, 18:55 EST

Update - A fix has been implemented and we are currently monitoring the results.
Jan 22, 18:47 EST

Update - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Jan 22, 18:03 EST

Investigating - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Jan 22, 17:56 EST

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.