This incident has been resolved. All notifications are now operational and will be sent properly.
Jan 14, 14:56 EST
A mitigation has been implemented and we are monitoring the results.
Jan 14, 14:12 EST
The issue has been identified and a mitigation is being implemented.
Jan 14, 13:55 EST
Investigating – Some iOS customers may be having trouble receiving push notifications from ecobee services including Haven. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app is unable to receive these notifications. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Jan 14, 12:09 EST