All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
SmartCamera Online Services Operational
ecobee Mobile Services ? Operational
Smart Security Online Services Operational
Core Services Operational
Professional Monitoring Services Operational
Energy Services Operational
eco+ Operational
ECP Operational
runtimeReportJob API ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Location Services ? Operational
SmartBuildings Public Authentication API ? Operational
SmartBuildings Public Integration API ? Operational
SmartBuildings Subscriptions Management ? Operational
ecobee Subscriptions Operational
Subscriptions Frontend ? Operational
Subscriptions Core ? Operational
Subscriptions Processing ? Operational
Subscriptions Payment Processing ? Operational
Subscriptions Tax Calculation Service Operational
Subscriptions Email ? Operational
www.ecobee.com ? Operational
Content Servers Operational
Content Distribution Network Operational
Shop API Operational
Shop Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.
May 6, 18:53 EDT
Update - A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.
May 6, 17:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 15:31 EDT
Update - We are currently working to mitigate this impact of Alexa Voice services being unavailable.
May 6, 15:01 EDT
Investigating - We’re working hard to figure out why Alexa Voice Service is currently unavailable to some people. Thanks very much for your patience and apologies for any inconvenience this has caused. We’ll have an update for you shortly.
May 6, 13:56 EDT
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.