All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Haven Online Services Operational
SmartCamera Online Services Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
Energy Services Operational
eco+ Operational
ECP Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Location Services ? Operational
SmartBuildings Public Authentication API ? Operational
SmartBuildings Public Integration API ? Operational
SmartBuildings Subscriptions Management ? Operational
ecobee Subscriptions Operational
Subscriptions Core ? Operational
Subscriptions Processing ? Operational
Subscriptions Payment Processing ? Operational
Subscriptions Tax Calculation Service Operational
Subscriptions Email ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Resolved - Case closed! The incident we were experiencing with ecobee Two-Factor Authentication has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Jun 12, 11:02 EDT
Monitoring - We have identified the issue and applied a mitigation as recommended by our upstream provider. We appear to be in the clear and will continue to monitor.
Jun 12, 10:45 EDT
Update - We are continuing to work with our upstream provider to get a resolution to this issue.
Jun 12, 09:20 EDT
Identified - We’ve received reports of ecobee Two-Factor Authentication not working. We have determined an issue with an upstream provider and have escalated accordingly. Some people might be noticing they are not able to setup or disable Two-Factor Authentication at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Jun 12, 08:29 EDT
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.