ecobee Status

All Systems Operational

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

ecobee.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 16, 2025

Interruption to ecobee Mobile Services

Resolved - And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Jan 16, 11:24 EST

Monitoring - Hello, again! A solution's been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.
Jan 16, 11:12 EST

Identified - We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Jan 16, 10:27 EST

Investigating - We’ve received reports that some Android users are unable to log into the ecobee app. Our team is on it and looking for a solution. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Jan 16, 09:37 EST

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

Interruption to ecobee Smart Security Online Services

Resolved - Case closed! The incident we were experiencing with Smart Security has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Jan 8, 11:16 EST

Investigating - We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Live Feed and are experiencing issues with push notifications and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Jan 8, 10:35 EST

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.