All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Subscriptions Management ? Operational
SmartBuildings Subscriptions Email ? Operational
SmartBuildings Subscriptions Processing ? Operational
SmartBuildings Payment Processing ? Operational
SmartBuildings Tax Calculation Service Operational
SmartBuildings Location Services ? Operational
SmartBuildings Public Authentication API ? Operational
SmartBuildings Public Integration API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2020

No incidents reported today.

Feb 21, 2020
Resolved - This incident has been resolved.
Feb 21, 19:00 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 18:39 EST
Investigating - We are currently investigating this issue.
Feb 21, 18:35 EST
Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - This incident has been resolved.
Feb 13, 12:10 EST
Investigating - We're currently experiencing an outage on shop.ecobee.com and shop-ca.ecobee.com through our third party store provider. We're aware of the issue, and have engaged our provider.
Feb 13, 12:08 EST
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.