All Systems Operational
Thermostat Online Services ? Operational
Switch+ Online Services ? Operational
SmartCamera Online Services Operational
Smart Security Online Services Operational
Alexa Voice Services ? Operational
ecobee Public API ? Operational
Mobile Services ? Operational
Subscriptions Operational
SmartBuildings ? Operational
Energy Services ? Operational
ecobee.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 10, 2024

No incidents reported today.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024
Completed - The scheduled maintenance has been completed.
Oct 31, 05:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 04:15 EDT
Update - Please ignore the previous update. The maintenance period will occur as scheduled on October 31st from 4:15 AM to 5:15 AM EDT. Apologies for the confusion.
Oct 28, 16:18 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 14:41 EDT
Scheduled - On Monday, Oct 31st between 04:15-5:15 AM EDT, we'll be performing scheduled improvements to ecobee SmartCamera and Smart Doorbell Camera. During the maintenance period, customers may be unable to access SmartCamera and Smart Doorbell Camera live feed, recordings, history, or settings within the ecobee app. SmartCamera and Smart Doorbell Camera detections and recordings will operate as normal, and will be visible in the app once maintenance completes. Thanks for your patience and apologies for the inconvenience.
Oct 28, 14:39 EDT
Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:00 EDT
Scheduled - On October 30th, 2024 from 6:00-6:30 AM EST, we’ll be performing some scheduled improvements. The important thing to know is that ecobee thermostats will continue to operate as usual on the set schedule and by manual adjustment, including all in-progress energy-savings events. There’s a chance that the ecobee app, web portal and third-party apps might be temporarily unavailable. Thanks for your patience and sorry for any inconvenience!
Oct 29, 14:42 EDT
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.