All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Shop ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
Subscriptions Management ? Operational
Subscriptions Email ? Operational
Subscriptions Processing ? Operational
Payment Processing ? Operational
Location Services ? Operational
eco-plus ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 20, 2019

No incidents reported today.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Completed - The scheduled maintenance has been completed.
Mar 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Friday March 15th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Mar 14, 12:50 EDT
Mar 14, 2019

No incidents reported.

Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 02:00 EDT
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Wednesday March 13th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Mar 12, 15:12 EDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019
Resolved - The incident we were experiencing with All Online Services has been resolved. If you are still experiencing an issue, please try closing and restarting the app you are trying to access.
Mar 8, 07:51 EST
Monitoring - A fix has been implemented and we are currently monitoring the results. Our apologies for the interruption to All Online Services.
Mar 8, 07:46 EST
Update - We have completed our mitigation and are restoring service. Thermostat connectivity has been restored and we will restore API connectivity now. Next update in 15 minutes.
Mar 8, 07:32 EST
Update - We’ve identified the issue causing a disruption to All Online Services and a fix is being implemented. Sorry for the delay in service restoration. We know how important it is to you. Next update in 15 minutes,
Mar 8, 07:15 EST
Identified - We’ve identified the issue causing a disruption to All Online Services and a fix is being implemented. Next update in 15 minutes
Mar 8, 06:57 EST
Update - We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Mar 8, 06:55 EST
Investigating - We are currently experiencing an interruption to Alexa Voice Service. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated
Mar 8, 06:44 EST
Completed - The scheduled maintenance has been completed.
Mar 8, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 04:01 EST
Scheduled - We’re performing scheduled renovations from 4 AM – 6 AM EST on Friday March 8th, 2019 . Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Mar 7, 13:33 EST
Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.