All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Haven Online Services Operational
SmartCamera Online Services Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
Energy Services Operational
eco+ Operational
ECP Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Location Services ? Operational
SmartBuildings Public Authentication API ? Operational
SmartBuildings Public Integration API ? Operational
SmartBuildings Subscriptions Management ? Operational
ecobee Subscriptions Operational
Subscriptions Core ? Operational
Subscriptions Processing ? Operational
Subscriptions Payment Processing ? Operational
Subscriptions Tax Calculation Service Operational
Subscriptions Email ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled database maintenance. Data will be readable during this during this time, but settings may not be updatable.
Posted on May 7, 16:21 EDT
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021
Update - The scheduled maintenance has been completed.
May 12, 15:02 EDT
Completed - The scheduled maintenance has been completed.
May 12, 15:00 EDT
Verifying - Verification is currently underway for the maintenance items.
May 12, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 EDT
Scheduled - We will be undergoing scheduled database maintenance. Data will be readable during this during this time, but settings may not be updatable.
May 7, 16:20 EDT
May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Resolved - Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
May 5, 18:03 EDT
Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
May 5, 17:43 EDT
Identified - We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
May 5, 16:30 EDT
Investigating - We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
May 5, 16:19 EDT
May 4, 2021

No incidents reported.

May 3, 2021
Resolved - Case closed! The incident we were experiencing with ecobee Authentication Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
May 3, 22:00 EDT
Monitoring - Our upstream provider has implemented a solution, and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
May 3, 21:27 EDT
Investigating - We’ve received reports of ecobee Authentication Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to reset their password, sign-in or sign-up to their ecobee account. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
May 3, 20:53 EDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.