ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Shop Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

Scheduled Renovations

Completed - The scheduled maintenance has been completed.
Nov 16, 04:55 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:01 EST

Scheduled - We’re performing scheduled renovations on November 16th from 2AM – 6AM EST. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Nov 16, 01:41 EST

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

Elevated Error rate on API

Resolved - Latency and error rates have returned to normal levels, and the service is fully operational. Thank you for your patience!
Nov 10, 21:58 EST

Monitoring - Our mitigation has restored service, but latency remains high. We are monitoring to ensure stability.
Nov 10, 21:46 EST

Identified - We have identified the source of the problem and are applying mitigations.
Nov 10, 21:44 EST

Investigating - We have identified an increase in Error rates on our API and are investigating for a root cause.
Nov 10, 21:36 EST

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.