This incident has been resolved.
Jan 22, 19:00 EST
The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Jan 22, 18:55 EST
A fix has been implemented and we are currently monitoring the results.
Jan 22, 18:47 EST
We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Jan 22, 18:03 EST
We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Jan 22, 17:56 EST