All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Haven Online Services Operational
SmartCamera Online Services Operational
ecobee Mobile Services ? Operational
ecobee Shop ? Operational
Energy Services Operational
eco+ Operational
ECP Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
SmartBuildings Location Services ? Operational
SmartBuildings Public Authentication API ? Operational
SmartBuildings Public Integration API ? Operational
SmartBuildings Subscriptions Management ? Operational
ecobee Subscriptions Operational
Subscriptions Core ? Operational
Subscriptions Processing ? Operational
Subscriptions Payment Processing ? Operational
Subscriptions Tax Calculation Service Operational
Subscriptions Email ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Resolved - Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.
Sep 15, 19:21 EDT
Update - We are continuing to investigate this issue.
Sep 15, 16:23 EDT
Investigating - We’re working hard to figure out why Alexa Voice Service is currently unavailable to some people. Thanks very much for your patience and apologies for any inconvenience this has caused. We’ll have an update for you shortly.
Sep 15, 16:21 EDT
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Sep 11, 12:11 EDT
Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Sep 11, 12:08 EDT
Identified - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
Sep 11, 12:07 EDT
Investigating - Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Sep 11, 11:49 EDT
Sep 10, 2020
Resolved - Happy news, everyone. The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the app you are trying to access.
Sep 10, 23:20 EDT
Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Sep 10, 23:09 EDT
Identified - Good news! We’ve pinned down the issue and are acting quickly with a fix.
Sep 10, 22:49 EDT
Investigating - We’ve received reports indicating that All Online Services are not working as expected. Our team is actively looking into this. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.
Sep 10, 22:34 EDT
Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.