ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Shop Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Subscriptions Management Operational

SmartBuildings Subscriptions Email Operational

SmartBuildings Subscriptions Processing Operational

SmartBuildings Payment Processing Operational

SmartBuildings Tax Calculation Service Operational

SmartBuildings Location Services Operational

SmartBuildings Chat Message Delivery Operational

SmartBuildings Chat APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 22, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
May 22, 02:53 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:00 EDT

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EDT on 22nd of May, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
May 21, 14:15 EDT

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

Interruption to Thermostat Online Services

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
May 17, 18:20 EDT

Monitoring - A fix has been implemented and we are currently monitoring the results.
May 17, 18:11 EDT

Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
May 17, 17:23 EDT

Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
May 17, 17:20 EDT

[Scheduled] Planned Server Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 13:49 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 17, 11:07 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 11:00 EDT

Scheduled - We’re performing scheduled renovations from 11 AM – 2 PM EST on Friday, May 17th, 2019. Most ecobee thermostats will not be impacted by this maintenance. If you are temporarily impacted, please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable.
May 17, 10:53 EDT

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

Planned Server Outage Announcement

Completed - The scheduled maintenance has been completed.
May 14, 04:54 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 EDT

Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on 14th of May, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
May 13, 13:54 EDT

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

Planned Server Outage Announcement

Completed - ecobee has completed today's maintenance window, thank you for your patience during this time.
May 10, 16:51 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:30 EDT

Scheduled - We’re performing scheduled renovations from 4:30 PM – 6 PM EST on 10 May, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
May 10, 15:22 EDT

May 9, 2019

No incidents reported.

May 8, 2019

Planned Server Outage Announcement

Completed - ecobee has completed today's maintenance window, thank you for your patience during this time.
May 8, 16:53 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 16:00 EDT

Scheduled - We’re performing scheduled renovations from 4 PM – 6 PM EST on Wednesday, May 8, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
May 8, 15:53 EDT

Interruption to Thermostat Online Services

Resolved - This incident has been resolved.
May 8, 11:34 EDT

Monitoring - A fix has been implemented and we are currently monitoring the results.
May 8, 10:36 EDT

Identified - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
May 8, 10:29 EDT