All Systems Operational
Thermostat Online Services ? Operational
Switch+ Online Services ? Operational
SmartCamera Online Services Operational
Smart Security Online Services Operational
Alexa Voice Services ? Operational
ecobee Public API ? Operational
Mobile Services ? Operational
Subscriptions Operational
SmartBuildings ? Operational
Energy Services Operational
ecobee.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 6, 2022

No incidents reported today.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - That’s all folks! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Jun 24, 15:20 EDT
Monitoring - Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Jun 24, 14:59 EDT
Update - We are continuing to work on a fix. We appreciate your patience as we work to resolve this issue.
Jun 24, 14:30 EDT
Update - We are continuing to work on a fix for this issue.
Jun 24, 13:26 EDT
Update - We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
Jun 24, 12:14 EDT
Identified - We’ve received reports of ecobee Smart Security Online Services not working as expected. We’ve identified the issue and are acting quickly with a fix. Some people might be noticing they are unable to trigger a siren and are experiencing a delay with Smart Security location services. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Jun 24, 11:13 EDT
Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.