All Systems Operational
ecobee Public API ? Operational
Thermostat Connectivity ? Operational
Switch+ Connectivity ? Operational
Alexa Voice Services ? Operational
ecobee Shop ? Operational
SmartBuildings ? Operational
SmartBuildings Core ? Operational
Subscriptions Management ? Operational
Subscriptions Email ? Operational
Subscriptions Processing ? Operational
Payment Processing ? Operational
Location Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 17, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser. We again thank you for your patience and apologize for any inconvenience.
Apr 17, 17:56 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Apr 17, 17:49 EDT
Identified - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Apr 17, 17:14 EDT
Resolved - The incident we were experiencing has been resolved. If you are still experiencing an issue, please try restarting your web browser or app. Thank you for your patience.
Apr 17, 16:28 EDT
Identified - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Apr 17, 15:18 EDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Apr 13, 07:35 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Apr 13, 07:28 EDT
Identified - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Apr 13, 06:34 EDT
Apr 12, 2019
Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Apr 12, 17:21 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Apr 12, 17:11 EDT
Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Apr 12, 16:30 EDT
Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Apr 12, 16:25 EDT
Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019
Completed - The scheduled maintenance has been completed.
Apr 9, 05:24 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 9, 03:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:11 EDT
Scheduled - We’re performing scheduled renovations from 2 AM – 6 AM EST on Tuesday April 9th, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!
Apr 8, 13:45 EDT
Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.