ecobee Status

All Systems Operational

ecobee Public API Operational

Thermostat Connectivity Operational

Switch+ Connectivity Operational

Alexa Voice Services Operational

ecobee Mobile Services Operational

ecobee Shop Operational

SmartBuildings Operational

SmartBuildings Core Operational

SmartBuildings Subscriptions Management Operational

SmartBuildings Subscriptions Email Operational

SmartBuildings Subscriptions Processing Operational

SmartBuildings Payment Processing Operational

SmartBuildings Tax Calculation Service Operational

SmartBuildings Location Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

Interruption to Thermostat Online Services

Resolved - This incident has been resolved.
Sep 12, 13:42 EDT

Interruption to Thermostat Online Services

Resolved - This incident has been resolved.
Sep 12, 13:10 EDT

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

Interruption to Thermostat Online Services

Resolved - The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Sep 6, 19:53 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 19:47 EDT

Update - We are continuing to work on a fix for this issue.
Sep 6, 19:37 EDT

Update - We are continuing to work on a fix for this issue.
Sep 6, 19:10 EDT

Update - We are continuing to work on a fix for this issue.
Sep 6, 18:40 EDT

Update - We are continuing to work on a fix for this issue.
Sep 6, 18:10 EDT

Update - We are continuing to work on a fix for this issue.
Sep 6, 17:40 EDT

Identified - We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Sep 6, 17:06 EDT

Update - We are continuing to investigate this issue.
Sep 6, 16:49 EDT

Update - We are continuing to investigate this issue.
Sep 6, 16:32 EDT

Investigating - We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Sep 6, 16:32 EDT

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.