Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Mar 21, 2024 - 08:03 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 21, 2024 - 07:00 EDT
Scheduled
On Thursday, March 21st between 7-9am ET, we’ll be performing scheduled improvements to ecobee SmartCamera and Smart Doorbell Camera. During the maintenance period, smart camera(s) will appear offline for approximately 20 minutes, but any camera that has detection enabled at the time of the maintenance should continue to record video and send push notifications. If a home is armed before this period, it remains protected with incident notifications and emergency escalation, if applicable. The siren (via devices and mobile app) and arming/disarming via the thermostat will be unavailable, but door/window sensors and thermostat comfort management will function as normal. Thanks for your patience and apologies for the inconvenience.
Posted Mar 20, 2024 - 17:19 EDT
This scheduled maintenance affected: SmartCamera Online Services and Smart Security Online Services.