Interruption to Thermostat Online Services

Incident Report for ecobee

Resolved

This incident has been resolved.

Posted May 30, 2023 - 00:23 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 29, 2023 - 22:38 EDT

Investigating

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Posted May 29, 2023 - 22:37 EDT

This incident affected: Thermostat Online Services and ecobee Public API.