Interruption to SmartCamera Online Services

Incident Report for ecobee

Resolved

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Posted Oct 21, 2025 - 04:58 EDT

Update

Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

Posted Oct 20, 2025 - 12:23 EDT

Monitoring

We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Posted Oct 20, 2025 - 12:18 EDT

This incident affected: SmartCamera Online Services.