Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Posted Jan 21, 2024 - 19:48 EST
Monitoring
Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Jan 21, 2024 - 19:38 EST
Investigating
We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing that they are unable to pair sensors or are seeing a delay in events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted Jan 21, 2024 - 18:01 EST
This incident affected: Smart Security Online Services.