Interruption to SmartCamera Online Services

Incident Report for ecobee

Resolved

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Posted Apr 24, 2020 - 23:22 EDT

Update

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Posted Apr 24, 2020 - 23:22 EDT

Monitoring

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Posted Apr 24, 2020 - 23:04 EDT

Identified

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

Posted Apr 24, 2020 - 16:45 EDT

This incident affected: SmartCamera Online Services.