Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Posted Dec 10, 2023 - 11:43 EST
Update
Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Posted Dec 10, 2023 - 11:42 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 10, 2023 - 07:48 EST
Identified
Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are working on a solution. We’ll let you know as soon as things are back to normal.
Posted Dec 09, 2023 - 12:06 EST
Investigating
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Posted Dec 09, 2023 - 10:57 EST
This incident affected: Thermostat Online Services.