Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Posted Oct 08, 2024 - 12:57 EDT
Update
Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Oct 08, 2024 - 11:34 EDT
Monitoring
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Oct 08, 2024 - 11:34 EDT
Identified
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Posted Oct 08, 2024 - 11:02 EDT
Update
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted Oct 08, 2024 - 10:45 EDT
Investigating
We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted Oct 08, 2024 - 10:44 EDT
This incident affected: Smart Security Online Services.