The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Posted 5 months ago. May 02, 2019 - 08:00 EDT
A fix has been implemented and we are currently monitoring the results.
Posted 5 months ago. May 02, 2019 - 07:50 EDT
We’ve identified the issue causing a disruption to Thermostat Online Services and a fix is being implemented.
Posted 5 months ago. May 02, 2019 - 07:26 EDT
We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Posted 5 months ago. May 02, 2019 - 07:25 EDT
This incident affected: ecobee Public API, Thermostat Connectivity, Switch+ Connectivity, and Alexa Voice Services.