Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Posted Apr 24, 2025 - 12:33 EDT
Monitoring
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 24, 2025 - 12:19 EDT
Update
We've received reports that SmartCamera Online Services are not working as expected. We have identified the issue and are currently working on resolving it. In the meantime, some people might be noticing that they are unable to view up to date camera status information or stop manual recordings. We appreciate your patience while we work to fix this problem as quickly as possible, stay tuned for updates!
Posted Apr 24, 2025 - 10:50 EDT
Identified
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Posted Apr 24, 2025 - 10:11 EDT
This incident affected: SmartCamera Online Services.