Intermittent API and Shop failures

Incident Report for ecobee

Resolved

We have received an update that our downstream provider has mitigated the issue and our systems are performing normal. We apologize for any inconvenience this may have caused.

Posted Jun 02, 2019 - 19:26 EDT

Monitoring

Our traffic and error rates have returned to normal. We will continue to monitor the situation.

Posted Jun 02, 2019 - 19:08 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 02, 2019 - 16:39 EDT

Identified

We are experiencing intermittent failures due to an ongoing issue with one of our hosting providers. Some users may experience some issues with our apps or online store. Thank you for your patience.

Posted Jun 02, 2019 - 16:39 EDT

This incident affected: ecobee Public API.