Interruption to Thermostat Online Services

Incident Report for ecobee

Resolved

Happy news, everyone. The issue we were experiencing has been resolved.

Posted Mar 24, 2023 - 19:38 EDT

Monitoring

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Posted Mar 24, 2023 - 11:48 EDT

Identified

We've identified the cause of the issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Posted Mar 24, 2023 - 11:00 EDT

This incident affected: Thermostat Online Services.