Interruption to ecobee Smart Security Online Services

Incident Report for ecobee

Resolved

Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

Posted Jan 19, 2026 - 14:23 EST

Monitoring

Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Posted Jan 19, 2026 - 13:38 EST

Investigating

We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Posted Jan 19, 2026 - 13:16 EST

This incident affected: Smart Security Online Services.