We are continuing to monitor for any further issues.
Posted Dec 12, 2018 - 18:07 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 12, 2018 - 17:18 EST
Update
We are continuing to investigate this issue.
Posted Dec 12, 2018 - 17:18 EST
Update
We are continuing to investigate this issue.
Posted Dec 12, 2018 - 17:10 EST
Investigating
We are currently experiencing an interruption to All Online Services. Please be advised that ecobee thermostat will continue to operate normally on the set schedule and by manual adjustment, including any in-progress energy savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Posted Dec 12, 2018 - 17:08 EST
This incident affected: Thermostat Online Services, Switch+ Online Services, Alexa Voice Services, and ecobee Public API.