New 3rd party integrations in the ecobee app are having connection issues

Incident Report for ecobee

Resolved

Our customer support team is capable of helping any users that continue to see issues.
Posted Jun 27, 2025 - 11:08 EDT

Identified

Good news! We’ve figured out the root cause of the issue and are working towards a solution. We’ll let you know as soon as things are back to normal.
Posted Jun 25, 2025 - 19:32 EDT

Investigating

Investigating – Some people may be having trouble create new connections to 3rd party integreations. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Posted Jun 25, 2025 - 17:49 EDT
This incident affected: ecobee Public API.
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