Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Posted Oct 20, 2025 - 09:42 EDT
Monitoring
The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.
Posted Oct 20, 2025 - 06:52 EDT
Identified
We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.
Posted Oct 20, 2025 - 06:06 EDT
Investigating
We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted Oct 20, 2025 - 06:04 EDT
This incident affected: Thermostat Online Services and ecobee Public API.