Interruption to Switch+ Online Services

Incident Report for ecobee

Resolved

We’re happy to report the temporary glitch we were experiencing with Switch+ Online Services has been resolved.

Posted Dec 08, 2021 - 09:15 EST

Monitoring

It’s smooth sailing from here, everyone. A solution’s been implemented and we’re keeping an eye on things to make sure we’re back to normal.

Posted Dec 07, 2021 - 17:16 EST

Update

We are continuing to work on a fix for this issue.

Posted Dec 07, 2021 - 11:15 EST

Identified

We’ve successfully pinpointed the issue impacting Switch+ Online Services and a fix is in the works right now.

Posted Dec 07, 2021 - 11:08 EST

This incident affected: Switch+ Online Services and Alexa Voice Services.