The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
Posted Jan 21, 2024 - 15:57 EST
Update
Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
Posted Jan 21, 2024 - 15:18 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 21, 2024 - 13:52 EST
Investigating
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Posted Jan 21, 2024 - 13:28 EST
This incident affected: Thermostat Online Services.