Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 31, 2024 - 04:15 EDT
Update
Please ignore the previous update. The maintenance period will occur as scheduled on October 31st from 4:15 AM to 5:15 AM EDT. Apologies for the confusion.
Posted Oct 28, 2024 - 16:18 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Oct 28, 2024 - 14:41 EDT
Scheduled
On Monday, Oct 31st between 04:15-5:15 AM EDT, we'll be performing scheduled improvements to ecobee SmartCamera and Smart Doorbell Camera. During the maintenance period, customers may be unable to access SmartCamera and Smart Doorbell Camera live feed, recordings, history, or settings within the ecobee app. SmartCamera and Smart Doorbell Camera detections and recordings will operate as normal, and will be visible in the app once maintenance completes. Thanks for your patience and apologies for the inconvenience.
Posted Oct 28, 2024 - 14:39 EDT
This scheduled maintenance affected: SmartCamera Online Services and Smart Security Online Services.