We are continuing to monitor for any further issues.
Posted Mar 19, 2026 - 17:37 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 19, 2026 - 16:58 EDT
Update
Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Posted Mar 19, 2026 - 16:53 EDT
Update
We are continuing to investigate this issue.
Posted Mar 19, 2026 - 16:49 EDT
Investigating
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Posted Mar 19, 2026 - 16:45 EDT
This incident affected: Thermostat Online Services, SmartCamera Online Services, Alexa Voice Services, ecobee Public API, Mobile Services, SmartBuildings, and Integration Services.