ecobee Status

All Systems Operational

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

ecobee.com Operational

Integration Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 14, 2025

No incidents reported today.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

Interruption to Alexa Voice Service

Resolved - Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.
Jul 10, 21:07 EDT

Identified - We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.
Jul 10, 18:21 EDT

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

Interruption to ecobee Mobile Services

Resolved - Happy news, everyone. The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the app you are trying to access.
Jul 6, 22:40 EDT

Monitoring - We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Jul 6, 22:22 EDT

Update - We are continuing to investigate this issue.
Jul 6, 21:52 EDT

Investigating - We’ve received reports of ecobee services not working. Our team is looking for a solution. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, web portal and third-party apps are down. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Jul 6, 21:16 EDT

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.