Interruption to Thermostat Online Services

Incident Report for ecobee

Resolved

The incident we were experiencing has been resolved. If you are still experiencing an issue, please try restarting your web browser or app. Thank you for your patience.

Posted Apr 17, 2019 - 16:28 EDT

Identified

We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.

Posted Apr 17, 2019 - 15:18 EDT

This incident affected: Thermostat Online Services and ecobee Public API.