The incident we were experiencing with Thermostat Online Services has been resolved. If you are still experiencing an issue, please try closing and reopening your web browser.
Posted Dec 10, 2019 - 05:15 EST
Monitoring
A fix has been implemented and we are currently monitoring the results.
Posted Dec 10, 2019 - 05:10 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 10, 2019 - 02:35 EST
Investigating
We are currently experiencing an interruption with Thermostat Connectivity impacted. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.
Posted Dec 10, 2019 - 02:29 EST
This incident affected: Thermostat Online Services.