Elevated Errors

Incident Report for ecobee

Resolved

This incident has been resolved.

Posted Jul 17, 2019 - 13:36 EDT

Update

We are continuing to investigate this issue.

Posted Jul 17, 2019 - 13:35 EDT

Investigating

We are currently experiencing an interruption to Thermostat Online Applications. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Thanks for your patience as we are working to resolve this issue as quickly as possible. We apologize for any inconvenience and will keep you updated.

Posted Jul 17, 2019 - 13:17 EDT

This incident affected: Thermostat Online Services and ecobee Public API.