Elevated Error rate on API

Incident Report for ecobee

Resolved

Latency and error rates have returned to normal levels, and the service is fully operational. Thank you for your patience!

Posted Nov 10, 2018 - 21:58 EST

Monitoring

Our mitigation has restored service, but latency remains high. We are monitoring to ensure stability.

Posted Nov 10, 2018 - 21:46 EST

Identified

We have identified the source of the problem and are applying mitigations.

Posted Nov 10, 2018 - 21:44 EST

Investigating

We have identified an increase in Error rates on our API and are investigating for a root cause.

Posted Nov 10, 2018 - 21:36 EST

This incident affected: ecobee Public API.