We are continuing to monitor for any further issues.
Posted Nov 22, 2022 - 17:20 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 22, 2022 - 17:05 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 22, 2022 - 16:20 EST
Investigating
Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Posted Nov 22, 2022 - 11:07 EST
This incident affected: Thermostat Online Services and ecobee Public API.