ecobee Status

Interruption to Alexa Skill Integration for Smart Doorbell Camera and SmartCamera Devices

Identified - We’re happy to report we’ve discovered the root cause of disruption to the Alexa Skill Integration for Smart Doorbell Camera and SmartCamera Devices and are fixing the problem right now.
Apr 03, 2024 - 10:25 EDT

Investigating - We've received reports that ecobee Smart Doorbell Camera and SmartCamera devices are unable to be viewed in the Alexa app and on Echo Show devices. Our team is investigating. In the meantime, you can continue using the ecobee app to view the devices. Thank you for your patience as we work on resolving this issue. Stay tuned for updates.
Mar 14, 2024 - 12:10 EDT

Thermostat Online Services Operational

Switch+ Online Services Operational

SmartCamera Online Services Operational

Smart Security Online Services Operational

Alexa Voice Services Operational

ecobee Public API Operational

Mobile Services Operational

Subscriptions Operational

SmartBuildings Operational

Energy Services Operational

ecobee.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 7, 2024

No incidents reported today.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

ECP Database Maintenance

Completed - The scheduled maintenance is now complete.
Apr 29, 18:26 EDT

Update - The Energy Control Platform, which is a product used exclusively by ecobee's Utility partners, is undergoing scheduled maintenance today from 08:00 EDT to 23:59 EDT. The platform will be completely unavailable during this time period; however this will have no impact on the operations of thermostats, cameras, or any other consumer device.
Apr 29, 08:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:00 EDT

Scheduled - The Energy Control Platform will undergo scheduled maintenance on Monday, April 29 2024 from 08:00 to 23:59 EDT. During this maintenance window, all API calls into the platform will fail. No demand response events can be scheduled during the downtime. If a demand response is scheduled ahead of time to start during the maintenance window, it will be cancelled.
Apr 15, 09:44 EDT

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.